Get updated with useful instructions and tips for passengers who miss the ship due to its delay, but also what happens when the passenger arrives late at the port and misses the ship?
Delay or change of route
If you miss your ship due to a delay, or an unexpected change in its schedule, here are some steps you can take:Contact the shipping company:
Telephone: Contact the ferry company at the telephone number listed on your ticket or on their website. Find out about the delay and ask about your available options.
Customer Service Desk: If you are in port, you can visit the cruise line’s customer service desk to get assistance.
Website: Many cruise lines have contact forms on their website where you can report your problem and ask for help.
Collect evidence:
Delay sheet: Ask the shipping company for a delay sheet attesting to the delay of the itinerary if you feel it is necessary for your work.
Ticket Receipts: Make sure you have your ticket or e-ticket and any other relevant documents with you.
Consider your available options:
Change itinerary: If the next itinerary is available, the ferry company can transfer you to it without extra charge.
Refund: If you don’t want to wait for the next journey, you can request a refund for your ticket.
Compensation: In some cases, you may be entitled to compensation for the inconvenience caused by the delay.
Keep calm: Remember that delays happen and are not your fault. Be polite and patient when contacting the shipping company. Be sure to keep all necessary documents and receipts.
Additional tips:Check the cruise line’s website or social media for updates on your itinerary.
If you are traveling with travel insurance, check if it covers ship delay.
If you need help, you can contact the port authority or a consumer protection organization.
Delayed arrival
The consequences of missing the ship due to a delay in your arrival depend on several factors, including:Cruise Line Policy: Each cruise line has its own policy for passengers who miss sailings.
Reason for delay: If the delay is due to reasons beyond your control, such as a flight cancellation or a car accident, the shipping company may be more flexible.
Availability: If the next route is available, the ferry company may be able to transfer you to it at no extra charge.
In general, your options may include:
Rerouting: If the next itinerary is available, the ferry company can transfer you to it possibly at no extra charge.
Refund: If you don’t want to wait for the next journey, you can request a refund for your ticket. However, please note that cancellation fees may apply.
Compensation: In some cases, you may be entitled to compensation for the inconvenience caused by the delay.
Before your trip:
Check the cruise line’s policy: Read your ticket terms and conditions or visit the cruise line’s website to find out what their policy is for passengers who miss sailings.
Buy travel insurance: Travel insurance can cover you in case you miss the ship due to a delay or other unforeseen events.
Arrive at the port early: It is recommended to arrive at the port at least 30 minutes before the ferry departure to avoid any delays.
If you miss the ship:
Contact the shipping company: Once you arrive at the port, contact the shipping company to inform them of your delay and find out your available options.
Keep calm: Remember that delays happen and are not your fault.
Make sure you have all the necessary documents with you: You will need your ticket, your ID or passport and any other relevant documents.
